Welcome to Outlet Snow Traverse Store’s FAQ page! We specialize in premium mountain-ready gear for serious outdoor enthusiasts. Below you’ll find answers to our most common questions about products, shipping, returns, and more. If you don’t find what you need here, our mountain logistics team is always ready to assist at [email protected].

About Our Products

Q: What types of outdoor activities are your products designed for?
A: Our technical apparel and gear are specifically engineered for alpine touring, avalanche terrain, climbing, and serious hiking. From Ortovox avalanche safety gear to high-performance baselayers, every product is designed to meet the demands of mountain environments.
Q: Do you offer gender-specific outdoor clothing?
A: Yes! We carry dedicated men’s and women’s lines of technical mountain apparel including jackets, pants, baselayers, and specialized items like women’s dresses/skirts designed for alpine approaches.
Q: What makes your mountain clothing different from regular outdoor gear?
A: Our products feature:
– Alpine-specific technical fabrics
– Reinforced stress points for climbing and skiing
– Weather protection tested in Rockies conditions
– Lightweight designs that don’t sacrifice durability

Ordering & Account Questions

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure global transactions.
Q: How can I track my order?
A: Within 24 hours of shipment, you’ll receive an email with:
– Carrier tracking number
– Estimated delivery window
– Customs documentation (if applicable)
– Our customer service contact information
Q: Can I change or cancel my order after placing it?
A: Due to our rapid 1-2 business day processing time, order modifications must be requested immediately by emailing [email protected]. Once your gear has entered the shipping process, changes cannot be made.

Global Shipping Information

Q: Where do you ship from and how long does delivery take?
A: All orders ship from our Rockies headquarters in Blue Springs, Missouri:

Standard Express (DHL/FedEx): $12.95 flat rate, 10-15 business days after dispatch
Free Mountain Mail (EMS): Free on orders over $50, 15-25 business days after dispatch

Note: These estimates exclude customs clearance time.
Q: Do you ship to my country?
A: We ship worldwide except to certain Asian countries and remote regions. We’ve successfully delivered to North America, European alpine regions, South American mountain communities, Oceania, and select Middle Eastern destinations.
Q: My expedition departs soon – can you expedite my order?
A: Contact our mountain logistics team immediately at [email protected] with your departure date. We’ll work to prioritize your order and may recommend upgraded shipping options to ensure your Ortovox shells or climbing accessories arrive in time for your summit push.

Returns & Exchanges

Q: What is your return policy?
A: If your gear doesn’t meet our alpine standards:
– You have 15 days from delivery to initiate a return
– Items must be unworn with original tags attached
– Return shipping costs are the customer’s responsibility
– Exchanges are subject to product availability
Q: How do I initiate a return?
A: Email [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address. Important: For international returns, please clearly mark the package as “Returned Goods” to avoid customs fees.
Q: When will I receive my refund?
A: Refunds are processed within 5 business days after we receive and inspect the returned items. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.

Technical Gear Questions

Q: How should I care for my technical alpine clothing?
A: Always follow the care instructions on your garment’s label. Generally:
– Wash with technical fabric detergents (avoid softeners)
– Hang dry to preserve waterproof membranes
– Store uncompressed to maintain loft in insulation
– Reapply DWR treatments as needed for water repellency
Q: What temperature range are your baselayers designed for?
A: Our merino wool and synthetic baselayers are engineered for:
– Lightweight: 40°F to 60°F (4°C to 15°C)
– Midweight: 20°F to 40°F (-7°C to 4°C)
– Expedition Weight: Below 20°F (-7°C)
Layering with our jackets and vests extends these ranges further.
Q: Are your tents and shelters four-season capable?
A: Our alpine shelters are designed to withstand mountain conditions, but specific models vary:
– 3-Season: Spring through fall use
– 4-Season: Full winter capability with reinforced structures
– Expedition: Designed for high-altitude base camps
Check individual product specifications or contact us for recommendations based on your planned use.

Still have questions? Our mountain gear experts are ready to assist with any technical questions, sizing advice, or expedition planning needs. Email us at [email protected] – we typically respond within 24 hours.

Remember: “The mountains don’t wait – neither should your gear. We deliver so you can ascend.”